We start with jointly building an understanding of what change you want to make and why it is important – if you cannot explain why it will make the lives of customers or service users better then we will work with you to make sure that it does and will challenge you to go as far as you can. Many consultancies are great at helping with diagnosis and we can certainly do that ( working with other partners where it helps to bring more hard data into the analysis) but we will take it much further to help you to develop a clear roadmap for what needs to change that will drive your purpose, vision, strategy and operating model. And then if you want, we will help you to deliver on it, working alongside your internal team.