We worked with the Royal Borough of Kensington and Chelsea (RBKC) to review and completely refresh their approach to managing reward and performance in order to better align it with the culture they have been building post Grenfell. The approach to pay and grading was very complex and was not felt to reflect the level of equity and transparency that the Council wanted for the future. It had not been reviewed for many years and so had been adjusted numerous times and become unwieldy. The performance management and bonus arrangements were also reflective of an old culture focused more on individual rather than team performance.
What we did
This was a challenging time to be launching and delivering such a significant change. But RBKC now has in place a more equitable, transparent and simpler approach to reward and performance management which better reflects the culture of the organisation and is easier for managers and staff to navigate.
‘ I am always happy to give an unreservedly positive reference for Claridade and this is no exception’
BARRY QUIRK, CHIEF EXECUTIVE
RBKC won a Highly Commended Award in September 2021 from the PPMA under the category of ‘Best Change Management Initiative’ for this project