We partnered with a local authority in North London to support them in delivering an ambitious transformation project. Despite austerity measures, the council wanted to ensure that they are fit for the future – delivering services with and for the community, being more customer focused and developing a greater commercial mindset.
Our support was commissioned to help embed the new ways of working into the day to day activity of all staff. The core question was, “is what I/we are doing helping to make this borough be the best place to live, work and do business?”
The council had already made a lot of progress. Working with the CEO and using our bespoke change impact model, we initially undertook a short, focused piece of diagnostic work and then together we focused in on those areas that would add the most value across the organisation.