This global manufacturing business is aiming to develop and roll out Service Solutions to enhance its offer to customers. Creating a service ethos and culture within the business has been a challenge as it is a new and different approach to winning business in a more traditional market. A new leader was brought in to drive the new strategy. Our support started with assessing and then coaching this new executive to help her to position herself in this challenging environment and to support her in creating the successful conditions for change.
The team was more aligned and able to understand and work with the strengths of colleagues in order to create greater impact together. New team members have been successfully brought in and up to speed quickly. Business results have improved rapidly with Services forming a significant part of the overall sales growth.